Shipping Policy

1.Introduction:
This Order Confirmation, Order Shipment, and Damages Policy (“Policy”) outlines the procedures and guidelines for order confirmation, order shipment, and the process for addressing any damages or losses with respect to purchases made from Best Motor Parts. By placing an order with Best Motor Parts, you agree to adhere to the terms and conditions set forth in this Policy.

2.Order Confirmation:
When you place an order with Best Motor Parts, you will receive an order confirmation letter that includes a registration identifier. This confirmation signifies that we have received your order in our system and have pre-authorized your credit card for the purchase. Upon receiving your order, we will promptly contact our suppliers to confirm the availability of the ordered items for immediate delivery. We strive to deliver your order within 5-7 business days. However, please note that Best Motor Parts is not responsible for any delays in delivery caused by the carrier or the actual yard. In cases where the ordered part is not delivered even after 30 days from the date of placing the order, you may be eligible for order cancellation and a refund. Please refer to our Return Policy for further details.

3.Order Shipment:
If your ordered items are in stock, we will process the shipping within five business days from the date of the order. You will receive tracking information within 24–48 hours from the moment your order is dispatched from the warehouse. This information will be sent to the registered postal identifier or the mailing address you specified during the order placement. In the event that you do not receive tracking information within six business days from the order date, please do not hesitate to contact us at [email protected] during our business hours
(Monday – Friday, 9:00 a.m. until 5:00 p.m. EST).

4.Damages:
Upon receiving your order, carefully inspect the packaging of your item(s) for any visible damage or loss. If any damage or loss is observed, it is crucial that you note this when signing for the delivery. If you find that your item(s) are genuinely damaged, please take clear photos of the damage and promptly send them to [email protected]. We will then initiate the process for a replacement or a refund. For more information on our refund policy, please refer to our Return Policy.

5.Conclusion:
Best Motor Parts is committed to delivering quality used auto parts and components to our customers. This Policy is designed to ensure transparency and provide a clear understanding of our procedures related to order confirmation, order shipment, and handling damages or losses. We appreciate your business and are here to assist you throughout your shopping experience. If you have any questions or concerns, please do not hesitate to contact us. This Policy is subject to change, and any updates will be posted on our website. Please review this Policy periodically for any revisions.